Frequently asked questions
Orders
We offer free shipping on all orders over 6 bottles.
Yes, as long as your wines haven't already been dispatched. Please get in touch with our team at hello@radburndcellars.co.nz as soon as you realise
We understand that sometimes mistakes can happen, and we will do our best to assist you. Please get in touch with our team at hello@radburndcellars.co.nz
Cellar Door
Simply mention your membership when booking or on arrival, and we will take care of the rest.
During the week, bookings are required. As a small team, we plan our time carefully to ensure we can step away from the winery to host wine tastings properly. Please get in touch with our team at hello@radburndcellars.co.nz to enquire about a tasting
On Sundays, our Cellar Door is open from 11am to 4pm and we welcome walk-ins. During the week, booking ahead is the best way to ensure we can host you.
Tastings typically take around 45–60 minutes, allowing time to explore the wines at a relaxed pace.
Our wine tastings showcase a selection from both the Penelope and Radburnd ranges, including Rosé, Chardonnay, Syrah and Merlot Cabernet. If you let us know your preferences when booking, we’re very happy to tailor the tasting where possible.
We do not operate a restaurant, however Hawke’s Bay offers a number of excellent options and we’re always happy to guide you in the right direction.
Yes, our wine tastings are hosted indoors, ensuring a comfortable experience regardless of the conditions.
No, payment is taken at the time of your visit. This also allows us to waive the tasting fee if you choose to purchase wine.
Our tasting fee is waived with the purchase of two or more bottles.
We are best suited to groups of up to six guests. For larger groups, please get in touch and we can discuss what may be possible.
Children are welcome when accompanied by an adult. As our tastings are designed to be relaxed and focused, we do ask that they are supervised at all times.
Well-behaved dogs are welcome outdoors. Please keep them on a lead and be mindful of the grounds.
Yes, all wines available for tasting can be purchased onsite.
You can take your wine with you on the day, or we can arrange delivery throughout New Zealand and Australia, including gift deliveries.
We can also arrange international shipping to selected markets, please explore options here.
Yes, our cellar door and bathrooms are accessible. If you have any specific requirements, please let us know in advance.
Yes, there is ample parking available onsite.
Shipping & Returns
We offer local NZ & Australia delivery. To shop internationally, please click here
We will aim to ship your wines within 2-5 working days. You will receive a tracking email once your wines have been dispatched.
You can view our returns and refund policy here. Otherwise, please get in touch with our team at hello@radburndcellars.co.nz
Our Wines
All tasting notes and technical information can be viewed on our individual products. Simply navigate to our Shop Wines page and click on the product you would like to view.
The best way to stay connected with Radburnd Cellars is to join our mailing list. Subscribers receive:
- First access to new and limited-release wines (which often sell out quickly)
- Occasional offers and curated mixed packs
- Invitations to wine dinners, tastings and events in Hawke’s Bay and around New Zealand and Australia
If you’re a collector or simply want to know when upcoming Radburnd wines are released, we’d love to have you join us!
Wine Club
You will receive member prices on all Club orders, automatically.
You’ll also be able to log in once you’re a member. Our system will remember your payment information for ease of purchase in future.
If you're a Wine Club member placing an additional order throughout the year, simply use your Club email at checkout, or make sure you're logged into your account to receive your member pricing on our Radburnd wines and magnums.
Shipping is complimentary on any purchase of six bottles or more
You will be charged at the time of placing your first Club order, with your membership renewing each year using the card saved to your account. We’ll always send you a reminder email two weeks before your annual shipment, giving you plenty of time to update your shipping or billing details.
You can also log in to your account at any time to manage your details, payment method and wine selections.
We courier our wine with Aramex either on the same day of payment or the following day. The only exception is Friday purchases, which are sent the following Monday to avoid being stored in uncontrolled conditions over the weekend.
No, the Penelope range is already priced at the lowest economically feasible margins we can manage (its grapes come from the same vineyards as our flagship wines!)
Yes, they do!
The Hawke's Bay Region
If you’re putting together a Hawke’s Bay wine itinerary for a group of five or less and are looking for something a little more intimate and premium, Radburnd Cellars is a perfect fit:
- Tastings are guided, not rushed. They are ideal for serious wine lovers and can match the knowledge and curiosity of different guests
- Our cellar door is in the Bridge Pa Triangle, making us easy to include alongside other highly-regarded Hawke’s Bay wineries
- Our wines feature hand-picked grapes from premium vineyards, making them among the best possible expressions of Hawke’s Bay varieties
- Experience & pedigree – Kate Radburnd is one of New Zealand’s most respected winemakers, with a long history of award-winning wines (you can read all about her here).
- We have three trained winemakers in a small winery. This is considered a true luxury in the wine industry (it’s almost unheard of!)
- Tiny production – we make very small quantities, allowing us to control quality and style from vineyard to bottle
- Hand-picked fruit from top Hawke’s Bay sites; rather than being committed to a single source, we cherry-pick our varieties from specialist vineyards across Hawke’s Bay
- Age-worthy style – Our Chardonnay, Syrah, and Merlot Cabernet are crafted to drink beautifully on release but also reward cellaring for many years
- Recognition – Radburnd Cellars has received strong critical acclaim and international recognition, including being named among the Top 100 Premium Wine & Spirits Brands of the World by Luxury Lifestyle Awards
Still have a question?
Don't hesitate to reach out to our team.